Terms and conditions
RESERVATIONS AND PAYMENT:
Reservations done through the website www.zenland.be are valid only after a full payment.
ZEN LAND Health Center holds the right to cancel any reservation and to deny access to the premises.
Any cancellation by the customer within 4 hours preceding the service results in the loss of the total amount and this is also applicable for Gift Vouchers.
Medical certificates and other exceptional circumstances are not taken into account in the event of cancellation.
All appointments made within 4 hours of the service are neither postponed nor reimbursed in the event of cancellation, whether partial or total payment.
ARRIVAL TIME :
To receive a full value of the service, please arrive promptly 10 minutes before scheduled time of your appointment.
We understand that sometimes being late is unavoidable. However, depending on circumstances, late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full appointment.
CANCELATION POLICY :
As the chosen treatments are reserved exclusively for you given customer, we value your business and ask that you respect the center’s scheduling policies. Should you need to cancel or reschedule, please noticed us at least 4 hours in advance. Any cancellations with less than 4 hours of notice are subject to fully charged.
We recognize the time of our guests and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us without cancelation we also miss an appointment that could have been taken by any other guest willing to agree for our cancelation policy.
To whom that book less than 3 hours before massage time, means you are able to come and agreeing to our policies and will be fully charged for any reason of cancelation.
GIFT CARDS AND SUBSCRIPTIONS :
Gift vouchers and Subscriptions are non – refundable and are valid untill the period that is mentioned on the voucher.